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[quote user="paul43"]Apparently it is necessary to remove the eEye forlder before installation. Is there a problem with just deleting them?[/quote] Nope, I do it all the time. I would also check for the "eEye Digital Security" folder located under: C:\Program Files\Common Files make sure that is deleted also.
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Disclaimer: I'm at home, it's late.... I'm doing this off the top of my head and will probably get deeper than I need to resulting in more confusion. Trivial spelling errors should be overlooked and an understanding of Microsoft's SideBySide is required in order to make sense of this reply. Your FP is the result of MS's SideBySide...
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It seems only one attachment can accompany a post. Here is Arror Again.jpg attachment
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Followed items 1, 2 & 3 successufully. Downloaded 4.5.1 and tried to install. Received error message (see attachment Error Again.jpg). Ran MSI Clean again and also checked files using Windows Explorer. No Blink or eEye applications displayed in MSI Clean. However, an eEye folder with apparently all cotents except Blink.exe are present (see attachment...
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eyesonly, Let me ensure you that we at eEye haven't made XP/2003 a lower priority with the introduction of Windows 7. I'm the lead developer of Retina and I spend 70% of my time dealing with issues relating to XP/2003 and even 2000. We know XP is still the dominent Windows OS. I've read this thread trying to identify what the problem is...