eEye Digital Security

I just bought and installed Retina and all the other components (eEye Auto-Update,Application Bus) will update except Retina.  It downloads the 20.6MB update and when it starts to install it goes up to 1% then back down to 0% and fails.  Any help getting this resolved would be appreciated.

     I don't know a lot about the regular version of Retina by itself.  I do know that since you purchased it, you are entitled to your own Customer Support Portal to receive support through.  It is located here:

https://www.eeye.com/clients

    Hopefully someone from eEye will see this post and respond to you on Monday too.

     My guess is you might try reinstalling it again (be sure to remove, or transfer as Blink calls it, your license first) before removing it.  You might also want to try to create a support package to submit to eEye too - see the brief post about that here:  http://forums.eeye.com/forums/p/1030/4430.aspx#4430

Yeah i tried the portal but my login credentials don't work...go figure...also tried a complete uninstall and reinstall and still no joy.

Hi TCW,
I just emailed you (via forums email link), I'd like to see your debug_syncit.log. That is the auto updater log file that will help us trace the issue.

Thank you,

Brian

 Brian,

     Can you all assist him with getting a Portal account created too?

Yes, if he emails me his debug_syncit.log I can pull up his Portal Account and get that fixed also. The log will help be do both.