eEye Digital Security

 I run this Retina scan using a single IP and do not have this issue.  When run with a range of IP's i get the No Remote Registry Access Available.  I have looked at the log files, and I see some Err=5 as it trys all the local accounts, but I AM supplying credentials with my scan.  Why does this work with a single IP scan and not the range of IP's?

Brian,

     Do you have any answers for this?  I do not have a clue how to answer this one.

You might be looking at the wrong line in the logs. I'd look for a line with "retcreds" to determine the actual error. The line will indicate the credentials being used and the resulting authentication error. Perhaps 1326?

I find it odd that 1 IP is fine, but multiples are not. I'd suggest you open a support ticket and send a full support package and indicate the date/time of scan with Single IP and date/time of scan with Multiple IPs so we can compare.

If you dont have portal access, please contact your organization's help desk.

Thank you.

 Check this article against the servers that are failing. this helped with an issue I was having with not being able to access the remote registry.

http://support.microsoft.com/kb/555335

Also check and make sure the Remote Registry Service is running on the affected machines.

eEye KB articles of reference:

http://www.eeye.com/Support/Knowledge-Base/Article.aspx?id=KB000769

http://www.eeye.com/Support/Knowledge-Base/Article.aspx?id=KB000760