eEye Digital Security

 This is a repost of an existing issue in the old forums.

I installed Blink on my XP machine. The installation works fine and shows no errors. When Blink tries to start I get a "The Blink service failed to start (0x80040202). For more information please check the Windows event log." error every time. I look in the event log and see

" Failed to open BlinkRm COM interfaces. (Error: 80080005 - Server execution failed)"

I've checked all dependencies; verified I uninstalled all firewalls, AV programs and turned of anything that might block blink from starting.  I did send in the Filemon log in accordance to the instructions left by the Eeye reps posting on the old forums.

Does anyone have any ideas?
 

Please email us at blink.personal.eap@eeye.com if you can try a build with a potential fix for this problem.

Thanks!

I had a similar problem, twice now.  This time I saw the Repair option on Blink from Add/Remove programs and that worked quickly to fix the problem.  It does make me uneasy that our company's software (which I am testing -- it uses MSDE and .NET2 but nothing really exotic) might be incompatible with Blink.  Right now, both are working...

_______________Blink Personal error message in popup__________
The Blink service failed to start (0X80040202). For more information, please check
the Windows event log.

________Event Viewer________
******Application*********
Info:  Blink Service v3.1.0 stopped

Error: Failed to open BlinkRm COM interfaces. (Error: 80004005 - Unspecified error
 )

Error: Failed to open BlinkRm COM interfaces. (Error: 80004005 - Unspecified error
 )
******************************************
********System*****************
The eEye Blink Engine service terminated with the following error:
%%2147746306
*********************************

Re posting this in the new forums to keep the topic alive.

Does anyone have any recommendations on where to start with this? I am running on a Windows XP Pro machine. I was recently running Norton 2007 Internet Security and Anti-Virus. I completely un-installed all Norton components including live update so that I would switch over to Blink. I heard how great Blink was on the Security Now Podcast, but I am starting to get frustrated that I can't even get it to start up after a simple install.

I downloaded beta 3.1 after I could not get version 3.0 to start on my machine. I cannot get 3.1 to start either. Every time I try to start the Blink service, even after several reboots, it tells me it could not be started and to check the event viewer.

I am getting the following error dialog when I try to start Blink by clicking on start->all programs->eEye Digital Security->Blink->Blink:
"The Blink service failed to start (0x80040202). For more information please check the Windows event log."

In the windows event log I see the following:
"Failed to open BlinkRm COM interfaces. (Error: 80080005 - Server execution failed)"

I tried starting if from the services panel and I get the following error:
"Could not start the eEye Blink Engine service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion."

When I check the Event Viewer, I am finding the following critical error (same as above):
"Failed to open BlinkRm COM interfaces. (Error: 80080005 - Server execution failed)"

I have checked the dependencies and it looks like all of the required dependencies are started.

I have also updated my MSXML libraries to Version 4 by going to this link, however, that this not resolve the problem either.
http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-b4f2-46da-b4b6-c5d7485f2b42&displaylang=en

I am now waiting on the new build that was mentioned in the prior posts to see if that will resolve this problem.  One of the folks at Eeye had me run this command:  Cacls C:\WINDOWS\system32\MFC71.DLL

And it produced the following results:

Richard,

The official announcement of the final version 3.1 release (out of beta) won't be made until next week and will be posted to the "Announcements" section of the forum with proper release notes; however, in the meantime, the full installer that also includes this fix is available for download from the following location:

    http://download.eeye.com/html/products/blink/personal/installer/blinkconsumersetup.exe


This has been released as a full installer only and will not be available via the online Auto-Update utility.  Since you received an interim build, it is suggested that you uninstall that build, and if acceptable, choose to not keep your configuration but you can leave the license when prompted.  Then, install the final 3.1 release and you should find that this is issue is (still) resolved for you.

We would like to thank everyone that participated in the 3.1 beta program and for the submitted bug reports and feedback.  It has helped us evaluate and improve the final release during development and internal testing.

Thank you.

 Got the link. Totally uninstalled the old Blink and installed the new one from the link you gave me (3.1 beta). Unfortunately I still have the same problem.

I also looked at the properties for the Blink service. I noticed when I changed them (for example unchecked and rechecked the "interact with desktop" check box I would get a "access denied, cannot write to disk" error. Has anyone seen this? I am logged in as an administrator and do have full rights on the PC.
 

Any other ideas?

Blink tries to protect its service even against Administrators as malicious programs running in your context will inherit your Admin rights.

What is the error you are getting now with 3.1?

I have a similar problem; except that my event log tells me:

Event Type:    Error
Event Source:    blinksvc
Event Category:    None
Event ID:    513
Date:        11/20/2007
Time:        7:12:10 AM
User:        N/A
Computer:    CC3
Description:
The eeyen.sys driver failed to initialize. (Error: 1058 - The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
). If this error persists, consider performing a product Repair operation from the Add/Remove programs applet.

 The Repair operation didn't help. I redownloaded Blink; did an uninstal/reinstall; did the auto updates, and am finally back up & running.

 What concerns me is that this is the second time this has happened on my XP Home machine. This time, it also occurred on my XP Pro computer.

Oh, after reading these posts, FYI: the msg quoted above still appeared in my event log (but I'm ignoring it). 

Any thoughts? I'd hate to encourage others to use Blink and then have to help them through this... 

-Larry.

Is this still an issue for you now with the current version (4.1.0) of Blink?

I don't see any post regarding recent Blink versions but I just encountered this problem using ver 4.0.4.1919 running windows XP professional.  This morning when I logged on I received the message "Blink has encountered a problem and needs to close."  I have tried rebooting and shutting down and get the same message.  Any suggestions?    

Getting the same error this morning.

 Faulting application blink.exe,
version 4.0.4.1919,
faulting module blink.exe,
version 4.0.4.1919,
fault address 0x00086b6e.

Uninstalled and downloaded the latest version: 4.1.0.1973

It now loads, but when I try to shutdown Blink - it gives me a blue screen.

Driver referenced is srv.sys.

After doing all updates - I am still getting the blue screen when I shut down the Blink Personal service via the icon in the task bar.

I do not get a blue screen if I do a system shutdown or restart.

 For now - I will just avoid doing a shutdown of Blink.

I am having the exact same problem.  What's up, and how do i fix it?

EDIT: I figured out a solution to this problem, see my later post in this thread.

Same problem here. according to my event logs it happened with an autoupdate that was done last night (approx 2345 GMT-6). It upgraged the modules as seen below

blink personal to 3.5.8

blink AV to 1.0.498

now I get these messages in my Application event viewer after the service stopped (I assume to update it)

Faulting application blink.exe, version 4.0.4.1919, faulting module blink.exe, version 4.0.4.1919, fault address 0x00086b6e.

Faulting application blinksvc.exe, version 3.5.6.1761, faulting module blinksvc.exe, version 3.5.6.1761, fault address 0x00025b6e.

Also point of interest is that in the same minute that Blink was updating itself, and consequently just before everything went haywire, there's a wierd entry in the System event viewer

The DrvProbe service was successfully sent a start control.

Now, I have no idea what this is.  is this part of blink? i've never seen this before

Just now i got a Dr. Watson error

The application, C:\Program Files\eEye Digital Security\Blink\blink.exe, generated an application error The error occurred on 10/09/2008 @ 09:59:33.453 The exception generated was c0000005 at address 00486B6E (blink)

 How do i get the current version?  I uninstalled blink and went to Digital River with my order number, downloaded the installer, and started the installation program.  The installation went OK but during the post-installation update process blink crashed again.  Application error log says

Faulting application blink.exe, version 4.0.4.1919, faulting module blink.exe, version 4.0.4.1919, fault address 0x00086b6e.

So evidently i still have 4.0.4    

Is there someplace i can download 4.1.0 directly?

cat_bastet:

 How do i get the current version?  I uninstalled blink and went to Digital River with my order number, downloaded the installer, and started the installation program.  The installation went OK but during the post-installation update process blink crashed again.  Application error log says

Faulting application blink.exe, version 4.0.4.1919, faulting module blink.exe, version 4.0.4.1919, fault address 0x00086b6e.

So evidently i still have 4.0.4    

Is there someplace i can download 4.1.0 directly?

 yes, there is.  here's the steps that I did to fix the problem.  Basically I downloaded the trial version and it worked like a charm NOTE: there is no difference as far as the engine and such goes between the trial and paid versions. As long as you keep your registration information, it should function as a paid version (see step 2 notes below)

1) go to the site and get a "trial" version download. For your convenience, it's found here:

     http://www.eeye.com/html/consumer/products/blink/download/index.html

     enter an e-mail account and click on the link in your e-mail to download. 

EDIT: I found the official release link in another thread post. It's the same file as above, but it doesn't require registration. Just click and download.

   - v 4.1 is available from is available http://download.eeye.com/html/products/blink/personal/installer/blinkconsumersetup.exe
     
     The MD5 signature is: 6b3172a5f1be0a464f7d99fe7148dc96

2)  Run the installer.  If you haven't already uninstalled the app, it will prompt you to do so automatically.  Afterwards it will automatically install the new version. NOTE: During the uninstallation process, it will ask you if you want to keep configuration settings and registration settings.  Click "YES" to both prompts. The 3rd prompt will ask you to fill out a survey why you are uninstalling.  just say no, ('cause you're really not uninstalling forever now are you?)

3) after the install is complete, you are prompted to reboot.  do it.

4) when system is finished booting, the autoupdate feature should begin. Run it run fully

5) you're done!  you can reboot once again to be sure no issues arise, but it didn't for me.  

GOOD LUCK!