eEye Digital Security

Hi

I'm trialing Blink Professional with a view to buying Blink Personal (outside US).  I have a strange issue in that nothing is being logged.  I'm getting the pop-up box in the bottom-right for IPS, malware, etc. but when I click "more info" it takes me to the log viewer which is empty.  Also the .db file in the logs directory is 0 bytes.

I ran a malware scan set to log only and during the scan loads of so-called trojans and exploits were found but nothing was logged to I couldn't do anything about it.  I'm wary of running a scan set to quarantine because of previous problems when I last tried this - it quarantined things but wouldn't restore them.

I have some other niggles but these I'll post in a separate thread.

Cheers

Andy

Is this Blink Professional Demo (no serial number) version 3.1?

Yes, a demo:
Blink Professional Version 3.1.1, Rule version 1406
AntiVirus Version 1.0.139
Vulnerability Scanner version 5.8.4, Audits version 1688
C:\Program Files\eEye Digital Security\Blink\BAMs\BAIMICQ.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BDNS.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BFP.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BFTP.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BHTTP.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BIMAP4.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINK.EXE, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKDATAHANDLER.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKDLL.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKEVT.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKPM.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKRES.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKRM.EXE, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKRMPS.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKRPTGEN.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKSVC.EXE, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKSVCPS.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BLINKUTL.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BMSNMSG.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BNBT.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BNNTP.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BPACKET.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BPOP3.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BSNMP.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BTDS.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BTELNET.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BTFTP.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BVJUDGE.DLL, Version: 1.0.0.29
C:\Program Files\eEye Digital Security\Blink\BAMs\BWINS.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\BAMs\BYMSG.DLL, Version: 3.1.1.1631
C:\WINDOWS\system32\C4DLL.DLL, Version: 6.5.3.0
C:\Program Files\eEye Digital Security\Blink\CORE.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\CPUPDATE.EXE, Version: 3.1.1.1631
C:\WINDOWS\system32\DEBUGRPT.DLL, Version: 2.4.8.252
C:\WINDOWS\system32\EEVTC.DLL, Version: 2.3.2.7
C:\WINDOWS\system32\Drivers\EEYEH.SYS, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\EEYEINTHST.DLL, Version: 3.1.1.1631
C:\WINDOWS\system32\Drivers\EEYEN.SYS, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\EEYEOSAMOD.DLL, Version: 3.1.1.1631
C:\WINDOWS\system32\EEYEPKI.DLL, Version: 2.3.2.7
C:\Program Files\eEye Digital Security\Blink\EEYERAMOD.DLL, Version: 3.1.1.1631
C:\WINDOWS\system32\Drivers\EEYET.SYS, Version: 3.1.1.1631
C:\WINDOWS\system32\ELIC.DLL, Version: 3.3.1.120
C:\Program Files\eEye Digital Security\Blink\IEMIMEFILTER.DLL, Version: 3.1.1.1631
C:\WINDOWS\system32\MFC71.DLL, Version: 7.10.3077.0
C:\Program Files\eEye Digital Security\Blink\MFX86.DLL, Version: 1.1.1.657
C:\Program Files\eEye Digital Security\Blink\RETINADATAHANDLER.DLL, Version: 5.8.4.1306
C:\Program Files\eEye Digital Security\Blink\RMUTL.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\SCANHDL.DLL, Version: 3.1.1.1631
C:\Program Files\eEye Digital Security\Blink\SCHEDULER.DLL, Version: 3.1.1.1631

I can confirm this is a bug in 3.1 Professional Demo which will be fixed in 3.2.

 In the meantime, you can fix this by copying the sqlite3.dll from Blink's folder to this folder:"C:\Program Files\Common Files\eEye Digital Security\Application Bus" and stopping and restarting the eEye Application Bus service.

 

Thanks, that has fixed the logging problem.
So now I have evaluated Blink Professional and decided I would like to purchase Blink Personal.

One small problem

• When I go to choose the country for my billing information, virtually every country in the world is listed, but not United Kingdom.
  
  Is this an oversight?

I Used the web-form to send a message to customer support to point out that I'm unable to buy Blink Personal because "United Kingdom" is not in the list of countries.  This has now been returned to my email box as un-deliverable.  Can somebody from eEye raise this with Customer Support?

Now that I look again at the list of countries I see "Great Britian"!  Last night I couln't see it, having looked for UK, Britian, England!

Thanks

Andy

----- The following addresses had permanent fatal errors -----
<eEyeDigitalSecurity.cs@digitalriver.com>
   (reason: 550 5.1.1 User unknown)

  ----- Transcript of session follows -----
... while talking to smtp2.wip.digitalriver.com.:
>>> RCPT To:<eEyeDigitalSecurity.cs@digitalriver.com>
<<< 550 5.1.1 User unknown
550 5.1.1 <eEyeDigitalSecurity.cs@digitalriver.com>... User unknown

Final-Recipient: RFC822; eEyeDigitalSecurity.cs@digitalriver.com
Action: failed
Status: 5.1.1
Remote-MTA: DNS; smtp2.wip.digitalriver.com
Diagnostic-Code: SMTP; 550 5.1.1 User unknown
Last-Attempt-Date: Thu, 9 Aug 2007 11:19:01 -0500 (CDT)


---------- Forwarded message ----------
From: r3g.u14r.sh1z.z13@googlemail.com
To: eEyeDigitalSecurity.cs@digitalriver.com
Date: Thu, 9 Aug 2007 11:19:01 -0500 (CDT)
Subject: Other
A shopper has emailed customer service with a request.

Selected reasons to contact customer service: Other
Shopper email:  r3g.u14r.sh1z.z13@googlemail.com

Shopper comments: Much as I'd love to purchase Blink Personal, you do not list "United Kingdom" as a country when ordering.

If an associated requisition exists, then the following fields will be completed.
Order ID:
Order Date:
Site ID:
Site Name:
Shopper Name:

Products in order: