eEye Digital Security

I just updated to Blink Personal 3.2.0

after install and entering serial number -- blink begines update

after update is complete ok --- Blink does not restart

if manual restart is excuted --- a message saying Blink is not an install service.

any ideas anyone

Try to do a  Repair from Add/Remove programs and update it again.

 Go to Add/Remove programs in the Controll panel, find the eEye Digital Security Blink and select the Change option.

I tried the above procedure sent by lnicula --

It did not worked still have problem.

Any other ideas --- program still becomes an uninstall service after update.

Cliff

Can you please send us at eap.blink@eeye.com this file: "C:\Program Files\Common Files\eEye Digital Security\SyncIt\debug_syncit.log"

Thanks!

I try to e-mail you the info

and received thr following:

Sorry about that. Looks like there are some change in the email system I was not aware of. Send me the lod in an email at <my username>@eeye.com and I will look into this.

Laurentiu,

Exactly what is your email address??  Inicula@eeye.com is not working to send you my error log.

Thank you,    

Ajay747   (note recent post)

It should be working. What is the error that you get?

On the

lnicula:

It should be working. What is the error that you get?

On the new thread, pls read my 30 Sep post for errors; still need your email address.

Thanks,    Ajay747

Did you get my e-mail with the file attached?

I am waiting for an answer to my problem

Thanks

Cliff

No I haven't, please send it again. And CC the blink.eap@eeye.com this time.

I have sent the two files on two dates

one - 10/15/2007 & 10/23/2007

have you gotten them and are you working on the problem

Cliff

I just booted my computer.  Before I signed in on the main Win XP Pro screen, a dialog box said a new update to Blink had downloaded and would take effect on next reboot.

Subsequently, Blink did not start automatically and would not start manually.

I got the message:   The Blink Service is disabled.  Please enable this service and re-start Blink.

I tried starting the Blink Service manually as it was default disabled.  Why, I don't know.  I got the message:  Unable to open service blinksvc for writing on Local Computer. Error 5:  Access is denied.

I was running 3.1.1.  Repair through add/remove programs does not work.  Stand alone update says I must update through the Blink program.

What is going on here and how do I fix it?

Thank you! 

 --------------------------------------------- 

 Edit:  OK, downloading 3.5 and installing it over 3.1 while keeping the license information intact seems to have fixed the problem.  Butjeez, what a crappy way to do an upgrade - and to add a user account?  Weak.

The update is a definate must - there is a fix posted here for the User acct issue - that masks the user acct - but BLINK does require a user acct to work properly...

Brent:

The update is a definate must - there is a fix posted here for the User acct issue - that masks the user acct - but BLINK does require a user acct to work properly...

I guess I'll find out the hard way because I deleted the user account.