eEye Digital Security

Hi,
 
I have tried and failed twice to update Blink over a dial-up 
link.  After the Antivirus engine downloaded I get the message:  
 
"Access Denied:  Update request is not permitted.  In order to update 
Blink interactively launch Auto Update from Blink's interface."
 
However, when I try an Auto Update I get the message: 
 
"An instance of Auto-update is already running possibly the 
result of a scheduled update.  Please try later."  
 
From the event error message reproduced below it seems 
that there is a 3600 second time out on a task, and if this 
is the cause of the failure then I have a problem with 
downloading the 11.1Mb antivirus engine over a relatively 
poor dial-up connection. 
 
Please can anybody help? 
Thanks,
Paris_Keith 
 
Information : Scheduler error    19/10/2007 04:35:06
Event ID:  BLINK-ENG-601
Severity:  High
Description:  The Scheduler module encountered an 
error. Please send the following file to our support 
department: %CommonProgramFiles%\eEye Digital 
Security\SyncIt\debug_syncit.
logAlert: NoError Message: Scheduled task 'SyncIt' 
did not finish within 3600 seconds 
 

Are you running Webroot Spy Sweeper?

lnicula:

Are you running Webroot Spy Sweeper?

I tried to update again twice tonight (Central Eurpean Time) with the same result.  I looked at the error message against the red cross in the Update Window next to the Blink Antivirus Engine (1.0.241) and it says "Unexpected response from the website.  Check your proxy settings.  If the problem persits please report error to support@eeye.com.  Error Code: 12002.  Description:  The operation timed out"

I am using dial-up and not connected to a Lan so the proxy suggestion is irrelevant.  I searched the forums on the error code and find that lots of people have the same problem and there does not seem to be a definitive reason, or answer.

 Can anybody help me please.

There used to be a lot of update problems until we dramatically increased the bandwidth available for serving AV updates.

The problem you are seeing may be related just to the speed of your connection. Can you please send the "c:\Program Files\Common Files\eEye Digital Security\SyncIt\debug_syncit.log"  file to lnicula@eeye.com to take a look at it?

In trying to update yesterday I received the following message: