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Installed v404, won't load after first reboot

Last post 07-22-2008 11:36 PM by topovan. 4 replies.
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  • 07-19-2008 1:35 PM

    Installed v404, won't load after first reboot

    Clean install this past week: XP pro v2002 SP3 w/all patches Intel Core 2 CPU 4300@1.80 GHz 992MB Ram One partition C:\ I installed Blink v3.2 when I did the clean install this past week. V3.2 worked like a charm. No Problems at all all week. Had used 3.2 the past year, no problems all year. Uninstalled it today and ran a registry cleaner to remove all traces of 3.2. Download v4004.1919 from website. Installed, updated and configured – all seemed fine. Then reboot and BLINK gives error message it must close. Checked taskmgr and three Blink processes were running: Eeyeevnt.exe Blinkrm.exe Blinksvc.exe So it seems the program loaded, but perhaps not with any GUI?? Error message at startup ModName: mfc71.dll ModVer: 7.10.3077 Offset: 0005eba2 Like many others I have used many other security systems. Have used Blink almost two years and don’t want to not use it. Can some help me get this installed and working properly?? AND ASAP!! I have no programs loaded at start up except for XP, Blink and RollbackRx. I used the repair option and still Blink will not load due to the error message Thanks
  • 07-20-2008 8:10 AM In reply to

    Re: Installed v404, won't load after first reboot

    Yes, that is a rare occurence imo of installation issues.  I would try one more time.  Here is what I would recommend. 

    If you have first attempted to uninstall Blink using Blink's uninstallation feature, you may try the following course of action.

      I have had problems in the past with A LOT of the registry cleaning programs out there corrupting things.  I have found one, that I can vouch for and use on a regular basis.  It is called Ccleaner and it does registry and the rest of your system.  It is free and is updated regularly (so check for updates from time to time).  It can be found here (I took you straight to its download link instead):

    http://www.filehippo.com/download_ccleaner/

    Its actual website is: http://www.ccleaner.com/ 

    1. First install this program.  I will go over a basic setup of the program now with you for the heck of it.

    Here is what I have set in the program for my choices.

    On the main window of the CCleaner program you will see 2 tabs: Windows and Applications.   Applications is the items it detects that are installed on your system and what it senses it can clean from these programs (if anything).  Under the Windows Tab I have everything checked, BUT if you care about how things are grouped in your start menu area (where the Windows Update shortcut is) uncheck the "Start Menu Shortcuts" choice under the System Section.  If you go to the Options section (on the left side) select Settings.  I have everything unchecked under that section and at the bottom I have the NSA overwrite method for when it destroys and deletes things.  The include area of this section is where you can include extra folders and things you wanted deleted (if you wish).  Under the Advanced portion of the Options section I have only one thing checked, it is the Hide warning messages.

    2.  Go to the Tools section of this program.  Select the Startup option.  Select Blink's startup item and delete it. (This takes Blink's startup registry key and deletes it.  Notice you can control any other program on your system this way too. (This is like using the msconfig command in Windows to control startup programs, except, it actually deletes the registry key that controls it instead.

    3. Set what you want here and then restart your system.  Blink should not restart with your system now and you should be able to uninstall it completely this way since the services will not be running.

    4.  Once your system is restarted, uninstall Blink from the Add/Remove section of Windows, or the Uninstall section of Ccleaner.  That is up to you.  After you uninstall Blink, restart your system again.

    5. After your reboot (after the uninstall) run Ccleaner.  First select the Cleaner function button on the left and then click on the "Run Cleaner" button in the lower left and it will start its process.  After it is done, it will show you what it has removed.

    6. Next, select the Registry button on the left of Ccleaner's main window.  Select Scan for issues at the bottom.  If it finds anything, allow it to fix them.  Keep doing this until it does not show anything after you select the "scan for issues" button.

    7. Next go to your C:\Program Files folder and make sure the "eEye Digital Security" folder is not there.  If it is, delete it, and then rerun your Ccleaner's "Cleaner" and "Registry" cleaners one more time after your done (sometimes it will find more items that are no longer needed that were associated with that file folder you just deleted).

    8. Download the latest version of Blink 4.1.0 (as of 05Sep08) from here:

       - v 4.1 is available from is available http://download.eeye.com/html/products/blink/personal/installer/blinkconsumersetup.exe
         
         The MD5 signature is: 6b3172a5f1be0a464f7d99fe7148dc96

         Release Notes:  http://forums.eeye.com/forums/p/743/3180.aspx#3180

    9. Install this and you should be good

    If your not working still, please come back and let us know.   

  • 07-22-2008 1:29 PM In reply to

    Re: Installed v404, won't load after first reboot

    Much appreciation and gratitude for the prompt (within 24 hrs) and through reply to my inquiry. I have used ccleaner daily since it first was available. Nice program. In doing the reinstall of v404, I discovered what might have prevented the proper install on first attempt. When configuring the clean install of XP, I had attempted to disable the ‘file compression’ by setting it to zero. Little did I know that it defaults to a value of one day, thus some 85% + of the HD files were compressed when I first installed v404. I set the value to 500 days, and the files uncompressed. I installed v404 and it was successful, and now works as it should. I am pleased with the Blink software and will purchase a license. Thanks again
  • 07-22-2008 4:51 PM In reply to

    Re: Installed v404, won't load after first reboot

     Outstanding, that is good to know.  With the drop in price ($29.00), I would highly recommend using Blink Professional if you do purchase one.  Well worth the money and you get your own customer support portal for technical support (very prompt responses too).  Just my two cents on it though.

  • 07-22-2008 11:36 PM In reply to

    Re: Installed v404, won't load after first reboot

    Some additional understanding: I have used on home PC, windows since dos/Win3.1 and I am no expert about software. However I have learned many things about keeping my machine running and secure. I am impressed that v404 installed, updated, configured and protected my machine from intrusion, even though it was installed on a compressed file HD. BLINK keep on working reboot after reboot even though it did not present a GUI or tray icon. Silly Me and silly Windows, after all those years on this OS, I misconfigured my clean install of XP Pro SP3 with regards to file compression!! Yet BLINK came through as promised! And for my machine BLINK still works even though I have defraged the HD many times. I cannot yet believe how much easier to deal with and much more confidence I have in BLINK compared to the half dozen security suites I have paid for and discarded over the years. Hope my experience is useful to someone. PEACE
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