eEye Digital Security

 Hello,

 I recently purchased Blink Personal and installed it on my machine and over the last day or so I've been getting blue screen errors (about 6).  I've updated the drivers on my machine and went to try and update Blink just this morning when it crashed on me again.

 Is there any fix for this or do I just need to dump Blink and find a different solution?  This never happened when I used the free version of Blink Personal which is why I felt confident in buying the product.  More fool me, I know.

That is not good, are you using the current version 4.1.2?  I know that 4.1.1 fixed some of the crashes folks were experiencing.  Also what OS are you running it on?

Version 4.1.1:  http://forums.eeye.com/forums/t/771.aspx

Version 4.1.1 should update to the latest 4.1.2.

If you did decide to unistall your Blink, make sure you "transfer" your license properly out of Blink or it may give you license issues if you don't do this properly, because it will still think the license is in use.

 

 

Hi,

 Please zip and send us the content of the C:\Windows\Minidump folder to blink.debug@eeye.com ?

 We will analyze it immediately and find what's going on.

Thanks!

Cool beans, hopefully Nicula can help you.

I'll do this when I get home tonight.  Thank you very much.

 

Hi,

What I purchased was 4.1.1 according to the program itself.  I thought when I opened things up this morning that running an update would hopefully help fix the problem but within seconds of starting the update, the system crashed again.

 I'm running Windows XP Professional, with SP 3 installed on a Lenovo ThinkPad Z61t.

ladyjax:

I'll do this when I get home tonight.  Thank you very much.

 

     Deinitely do what Nicula suggested first before you attempt to un-install Blink or anything else.  Also, the blue screen of death your seeing, what it the error at the top portion of the screen say?  Normally all blue screens have the same general gobbly gook message in the middle of them, but give specific error details (i.e. about a driver or something in memory, etc) at the top or bottom of the screen.  That may also help eEye too if you can write it down.

    On another note, the free version of Blink that you were using (that worked fine), was it the 4.0 version or the 4.1?  Did you re-install anything over iteself, or simply load your license key into Blink once you purchased it and then ran it?  What exactly was the process you went through between your free edition (that was working) up to the purchased version of 4.1.1?

 

 

Okay, here's the thing:

 I do not want to take the chance of Blink frying my laptop as I don't have the money to replace it. 

Since I'm at work (and my laptop is at home), I don't have access to the blue screen message and my system doesn't leave enough time to write the whole thing down before it shuts itself off and reboots.  As I recall, it looks a lot like this: PAGE_FAULT_IN_NONPAGED_AREA.  When it kicks over to Microsoft error reporting, Microsoft comes back and says it can't identify the driver and then lists five steps for troubleshooting, one of which was to take off the most recent program on your system which was Blink.

I had to uninstall the free version of Blink before I put the purchased version on because the free version (which stopped working without warning, btw) didn't give an option to put in a registry key.  I'll see if I can dig up what version it was.

I have major work to get through tonight so the possibility of having Blink crash my system several times over is not something I'm looking forward to just for the sake of someone trying to debug it.

 

 

There is no need to do anything other than sending us the content of c:\Windows\minidump

 Thanks!

 Sent.  Thanks.

We found what the problem was and will fix it in the next version. If you would like a hotfix for this please let us know and we will send it to you as soon as it is ready (in a day or two).

There are also workarounds to avoid the crash.

ladyjax:

 I recently purchased Blink Personal and installed it on my machine and over the last day or so I've been getting blue screen errors (about 6).

Your issue should be fixed now with the release of 4.1.3!:  http://forums.eeye.com/forums/p/786/3364.aspx#3364

I had this same problem with the free version of Blink. Since then I see the latest version of Blink (4.1.2 on) are supposed to fix the problem. I have 4.1.4 right now. Anyway, I'm running an online bit defender scan and I notice that it is finding some malware on my machine. this is after I did a full scan with Blink 4.1.4. when I look at the list of malware reported by Bit Defender, they may belong to the Blink program files. I notice this always happens everytime I run the online bit defender scan with Blink on my machine. So I'm going to wait to see if after this scan the blue screen of death issue pops up agaiin. X

Sounds like how Bitdefender, Avira, and AVG act.  They normally pop off on a lot of .exe and other files that they do not recognize belonging to other security suites.  Their drivers also do not fair well with Blink as far as interaction ... it causes system instability.