eEye Digital Security

I'm having an issue where Blink will not take my serial number.  I have sent several emails to licensing@eeye.com but have not received a reply in over a month.  The issue has been ongoing since October.  I bought a 3-pack and have installed it on one machine.  It will not install on the other two machines.

Could someone at eEye please look into this?  I can provide the original order number.

Thanks,

Jamie

 I will see if I can get someone's attention to help you with this.  In the meantime, make sure you follow these steps each time you uninstall or re-install Blink to avoid this problem again in the future:

http://forums.eeye.com/forums/p/842/3621.aspx#3621

Thanks for the reply.  I ran across that thread earlier and will use that from now on.  Thanks!

Anyone from eEye able to help me out?....

 Once they read my ticket in my Customer Portal they should hopefully be helping you.  It still has not been looked at yet.

I finally got a reply.  I'm hoping it will get resolved soon.

Alright, good to know.  I went ahead and told them to close my ticket then.

Well I thought I was getting somewhere but the communication has ceased once again.

I was told to try my original serial number one last time and it worked on the 2nd system but it still will not work on the 3rd.

I replied telling exactly that but have not heard back and that was over a week ago.....

Two weeks since their last reply.  Could someone from eEye please help me out?  4 months is a long time for a simple issue like this to go unresolved.

Correct me if I am wrong,  your license has been given one more install, but it seems that you require more than that.

On how many more systems do you need to install it?

I purchased a 3-license pack.  I have it installed on two systems which should give me one more activiation.  One of the systems was formatted due to OS corruption and I was not able to move the license from the machine.  Although, this has been an issues since we purchased the software. I have NEVER been able to use more than two licenses.  I need one more activitation and then I'll be all set.

 Please forward me your order email at lnicula@eeye.com and I will see what I can do.

Thanks!