eEye Digital Security

Problem situation

1) I have Virus Protections enabled and go into hibernation (by closing the laptop's lid).

2) Next, open the lid and wake up Windows XP Pro, SP3.

3) When Blink comes up the CPU runs at about 50% for 10-20 minutes, AND I cannot open my wireless connection until the CPU goes down to the "normal," inactive 2-10%.

4) If I right-click the green Blink icon and Disable virus protection, then the CPU goes to normal and I can make my wireless connection.

I discovered by trial and error that it is Blink's Virus protection which is the culprit. This has been happening for the past 3-4 months. The laptop is a Lenovo R61 with an Intel Core 2 CPU.

I check for updates every few days: currently at Blink Personal Version 4.3.1, Rule version 1512.

As a consequence of this problem, I try to remember to Disable AV before closing the lid but often forget. Or worse, I forget to Enable it again -- and run without AV for a week or more!

This does not happen (with AV enabled) if the laptop goes into Standby or with Shutdown/Restart; only when coming out of hibernation.

Suggestions?  Thanx

Here is what I would do to gather debugging data for eEye.  Log onto your Administrator account on your system.

1.  Unplug your system from the internet and then disable all the modules in Blink (except the AV module).

2.  Copy and paste these two lines into a text document before continuing on.  Leave the text document on your desktop open so you can access it easily:

reg add HKEY_LOCAL_MACHINE\SOFTWARE\eEye\Blink /v Blinksvc /t REG_DWORD /d 2

reg add HKEY_LOCAL_MACHINE\SOFTWARE\eEye\Blink /v Blinksvc /t REG_DWORD /d 0

NOTE:  The first line enables debugging in Blink, the second line disables it.  If at any time during this process (in the Command Prompt black screen area) it asks you if you want to overwrite the existing file Y/N, go ahead and enter Y to say yes to it.

3.  Navigate in your computer to:  C:\Program Files\eEye Digital Security and find the blinksvc.log (a text document) file.  IF it exsists, delete it before continuing.

4.  Open a Command Promt and then copy and paste the first line into it and activate Blink's debugging.

5.  Now, close your lid or do whatever you need to do to make your system hibernation.  Give it a few minutes or so and then re-open your lid to recreate the issue your experiencing with Blink.  Allow this to go on for a few minutes.

6.  When your done, copy and paste the second line above into your Command Prompt window to stop Blink's debugging process.

7.  Next go to C:\Program Files\eEye Digital Security.  Copy the blinksvc.log (a text document) file to your desktop or somewhere else that you choose.

8.  Email this file to lnicula@eeye.com and moh@eeye.com   I would make the subject of your email seem important, since these two guys probably get so many emails everyday that they do not know what to open first! :)

Be sure to include what operating system and such that your using too.

Anyways, I hope this helps with getting your issue solved quickly.

Thanks, Blue. I have followed your clear and complete instructions, and have a few log files saved. I am still trying to determine the most simple set of conditions that will cause the problem.

My intention being to simplify the analysis of the log file. EG, I have to have the Wirelress enabled before hibernation, otherwise the CPU problem does not occur. Because of this, I leave the Blink firewall enabled.

Still experimenting.

 Are you just using Window's built in Wireless service or a third party software solution and adapter?

Any further luck with troubleshooting your issue Dirigible?