Troubleshooting

Re: Recent Outlook and RoadRunner email problems

moh — Wed, 24 Dec 2008 00:35:19 GMT

Beta is out which is fixing this issue.

Check this out: http://forums.eeye.com/forums/p/873/3725.aspx#3725

Recent Outlook and RoadRunner email problems

bob p — Tue, 23 Dec 2008 16:48:05 GMT

Update: I took the advice at the abvove link and added *outlook.exe;;IPS;0 -- not in the apiex.dat file as suggested, but at the top of apiex.ini instead.

Result: I restarted Blink and I can now download the email from RoadRunner once again.

Re: Outlook Email

Blue1978 — Tue, 23 Dec 2008 14:20:45 GMT

Please see this post: http://forums.eeye.com/forums/p/873/3717.aspx#3717

Re: Outlook Email

bob p — Tue, 23 Dec 2008 02:59:24 GMT

As of last week, after updating to the latest version of Blink, I too have the same problem with RoadRunnerRoadRunner (Time Warner) email using Outlook 2007 or Outlook Express. What's odd is that I can download the email headers no problem, but not the actual email. And I too can get Outlook to download all emails by Blink's Intrusion Protection.

The settings for this email account are basic:
* pop-server.roadrunner.com
* smtp-server.roadrunner.com
* Incoming port 110
* SMTP port 25
* SPA OFF
* SSL OFF
* authentication OFF
* encrypted connection NONE

Outlook will access all of my other non-RoadRunner accounts fine. It's just RoadRunner.

Re: Outlook Email

moh — Mon, 22 Dec 2008 18:02:03 GMT

Please gather debugging log using following method:

Enable debugging executing following command from command prompt.

reg add HKEY_LOCAL_MACHINE\SOFTWARE\eEye\Blink /v Blinksvc /t REG_DWORD /d 2

Perform the task that is causing the problem.

Disable debugging executing following command from command prompt.

reg add HKEY_LOCAL_MACHINE\SOFTWARE\eEye\Blink /v Blinksvc /t REG_DWORD /d 0

See and send the log c:\Program Files\eEye Digital Security\Blink\blinksvc.log to moh@eeye.com.

Re: Outlook Email

Neospace — Mon, 22 Dec 2008 17:08:01 GMT

Ditto on lmcclary's post. No inbound email from Roadrunner after 4.2.0 upgrade.

Re: Outlook Email

lmcclary — Mon, 22 Dec 2008 16:32:52 GMT

I too have the same problem with Blink blocking my RoadRunner email downloads in Outlook (Version 2002). I have no problem with the 4.04 version, but after the auto 4.2 upgrade, the only way I can get my emails is is to turn off the Intrusion Prevention. I too would like some ideas or suggestions on this subject.

Re: Outlook Email

pgohara — Mon, 22 Dec 2008 15:45:39 GMT

Thanks for the info on the website and peer-to-peer sections. I am having another problem that may be related. I am getting constant pop ups apparently caused by my printer. It is in the "snmp servers" category, "default community string" is the name, and the description is "An snmp client supplied a default community". When I turn off Intrusion Prevention it goes away. I don't think I changed anything in the Signatures but I sure do see it referred to in the Signatures.

Re: Outlook Email

Rich W — Mon, 22 Dec 2008 04:21:11 GMT

I have the same problem with Outlook 2003 with roadrunner. The only reliable way to download messages it to put blink into ISP passive mode. I even tried turning off the passive mode but unchecking all the Instusion Prevention and Iidenity theft rules and it still didn't work.

Re: Outlook Email

Blue1978 — Mon, 22 Dec 2008 00:31:28 GMT

By default the Website and Peer-to-Peer section are not checked. They are purely preference for those that wish to block these items or allow them. It seems Nicula is trying to find out more from someone else at this post too about it:

http://forums.eeye.com/forums/p/869/3684.aspx#3684

Re: Outlook Email

pgohara — Sun, 21 Dec 2008 15:57:33 GMT

I did the "Signatures" thing and came up with nothing. However, the Web Site Blocking and Peer To Peer sections are unchecked. I don't think I left them that way. Should those two signatures section be checked (enabled)? I will try the Analyzers later.

Re: Outlook Email

azpilot — Sun, 21 Dec 2008 15:37:06 GMT

I have the same issue. It only seems to happen when my inbox contain one or more emails that are large. In my case that is usually a friend sending a humorous movie attached. It appears (though no way for me to be certain) that it downloads the movie then fails to finalize the reception.

This is not a first for Blink. The exact same thing happened a year or so ago. Blink doesn't come out on the forum and tell us what happened. All they mentioined the last time was to run the update and the issue will go away and it did.

Re: Outlook Email

Blue1978 — Sun, 21 Dec 2008 10:52:08 GMT

Try this once to see if you can narrow it down which rule set may be causing issues. Go into the Intrustion Prevention section of Blink. Start by going under the "Signatures" tab section. Uncheck each section of rules one by one and try downloading your mail after each one. See if you can find a particular section of rules that may be affecting your mail. If after you find a section that is causing this, open up the section and then disable each individual rule under that section until you pinpoint the exact one that is causing the issues.

You may also try this under the Analyzers tab section too, however, I doubt that is the issue.

Re: Outlook Email

DAW — Sun, 21 Dec 2008 05:28:39 GMT

I report the same problem with Outlook 2007. My inbound email was blocked (but not outbound) immediately after the Blink 4.2 update. My ISP is Roadrunner, incoming POP3 on port 110. I turned off Intrusion Prevention on Blink's Quick Configuration menu, and then my mail came in. Then I went looking on this forum. I see others having the same problem. Any recommended fix yet?

Re: Outlook Email

martin — Sat, 20 Dec 2008 16:22:11 GMT

I also find version 4.2.0 is suddenly blocking inbound email (on two machines - both running Outlook 2003). Only solution I have found is to disable all Blink function.