Troubleshooting

Re: Please read this who has POP3 Mail issues.

Blue1978 — Tue, 13 Jan 2009 14:15:43 GMT

How large are we talking about? What graphic formats cause this, all of them, or just particular ones?

Re: Please read this who has POP3 Mail issues.

Brent — Sun, 11 Jan 2009 05:44:40 GMT

So 4.2.1 was supposed to solve the Outlook hang issue?

Hmm I still seem to be having this issue... trying to narrow it down - seems like it's intermitent and usually associated with larger graphics files..

Re: Please read this who has POP3 Mail issues.

lnicula — Tue, 06 Jan 2009 23:08:19 GMT

My reply was to DEllis5. I guess I should have quoted the original post...

Re: Please read this who has POP3 Mail issues.

azpilot — Tue, 06 Jan 2009 23:00:15 GMT

No, it wasn't the rules. It was your bad fix on 4.2.0. I wrote that 421 had not been released out of beta on 1/5 at 11 pm and it had not. Today I found it had installed and all is well on all systems now.

Re: Please read this who has POP3 Mail issues.

lnicula — Tue, 06 Jan 2009 21:42:09 GMT

This might be caused by some stray firewall rule. Please reset your configuration and recreate your firewall rules.

Re: Please read this who has POP3 Mail issues.

lnicula — Tue, 06 Jan 2009 21:34:40 GMT

The 4.2.1 update has been released. If you downloaded the Beta, you don't need to do anything else as the final release is the same as the beta.

Re: Please read this who has POP3 Mail issues.

Blue1978 — Tue, 06 Jan 2009 18:40:24 GMT

#1. Don't know about this one.

#2. My guess is the update will simply overwrite or update the beta install portion of it. If your back to the original server you should be good. eEye will have to elaborate on this for us.

Re: Please read this who has POP3 Mail issues.

azpilot — Tue, 06 Jan 2009 07:32:25 GMT

I had been waiting for the fix to come out in production, but finally used the beta server on one machine yesterday. I did change the update server back to default. I do most of my email on that system and it became quite a pain to disable intrusiion prevention before each download and enable again afterwards. It seems to have fixed the problem. Windows XP Home, SP3, current with WU on all systems. Two Questions:

1. Any idea when this will be released without using the beta server?

2. Will the system I used the beta server be required to back out the beta update? Or will my having simply changed the server name back to default be sufficient for that machine.

Thank You

John

Re: Please read this who has POP3 Mail issues.

DEllis5 — Tue, 06 Jan 2009 03:41:21 GMT

That fixed an OUtlook issue for me. However, the blocking app was the Firewall not the IPS. Also, I have a similar problem with IE7 on WindowsXP using RoadRunner. I cannot connect to the internet at all unless I disable firewall. Are there any fixes for that?

Thanks

Re: Please read this who has POP3 Mail issues.

GaryCN — Tue, 30 Dec 2008 14:13:20 GMT

OK I've changed the server value back . Thanks

Re: Please read this who has POP3 Mail issues.

moh — Mon, 29 Dec 2008 18:11:03 GMT

GaryCN, please read http://forums.eeye.com/forums/p/873/3729.aspx#3725 again.

I updated it with the original update server url included.

Re: Please read this who has POP3 Mail issues.

GaryCN — Mon, 29 Dec 2008 15:34:09 GMT

moh:
Before releasing official release, we are providing beta release which is fixing the pop3 issues.

Just a F.Y.I. The Beta release fixed the pop issue that i was having with Time Warner (Brighthouse) email and downloading to MS Office Outlook 2007, on Windows XP SP3 system. It had been driving me crazy. Please post the original server value so that I can change I back. I failed to copy it.

Gary

Re: Please read this who has POP3 Mail issues.

john smith — Wed, 24 Dec 2008 13:14:28 GMT

I though about that before I switched to the patch URL and placed a copy of the original URL in a text file.

I just switched it back.

Thanks for the reminder.

Re: Please read this who has POP3 Mail issues.

Blue1978 — Wed, 24 Dec 2008 08:31:05 GMT

Smith,

On another note, make sure you change back your update server to what it was before (otherwise you will not continue to get AV updates, etc).

Re: Please read this who has POP3 Mail issues.

john smith — Wed, 24 Dec 2008 01:55:26 GMT

That fixed the Thunderbird issue.

Thanks!