Troubleshooting

Re: Can't install on XP-SP3 - Error 1904

lnicula — Tue, 30 Jun 2009 04:38:02 GMT

Here is the Visual C++ 2008 SP1 redistributable.

Re: Can't install on XP-SP3 - Error 1904

Blue1978 — Thu, 25 Jun 2009 15:20:25 GMT

catherwood:
Once I downloaded and installed Visual C++ 2008 SP1 redist. pkg

Any chance you could post the link you used to download Visual C++ 2008 SP1 in this post, in case someone else has the same issue and wants to try what you did?

Re: Can't install on XP-SP3 - Error 1904

catherwood — Tue, 23 Jun 2009 23:31:21 GMT

I got it. (No event log entries this time.)

Once I downloaded and installed Visual C++ 2008 SP1 redist. pkg, unistalled Blink and reinstalled, the startup warning went away,

Phew.

Re: Can't install on XP-SP3 - Error 1904

catherwood — Tue, 23 Jun 2009 21:59:12 GMT

Yes. This did help. Thanks. I had to download and install the Visual C++ 2008 Redistributable Package. Then the installer completed.

However, now I have an error (warning) when Blink tries to startup. "[EEYE FILE PROTECTION] Warning!"

"Code has been modified, breakpoints detected, or a tracer/debugger is active. Process will now exit." [OK]

Still looking forward to running Blink...

-PC

Re: Can't install on XP-SP3 - Error 1904

lnicula — Fri, 19 Jun 2009 23:40:19 GMT

That Microsoft error means: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail.

I suspect there is a problem with the VC2008 runtimes. A reboot might solve the issues or an uninstall/reinstall of the redistributable:

You can find them here: http://www.microsoft.com/downloads/details.aspx?FamilyID=9b2da534-3e03-4391-8a4d-074b9f2bc1bf

Let us know if this helps.

Can't install on XP-SP3 - Error 1904

catherwood — Fri, 19 Jun 2009 22:39:48 GMT

Deep (2/3) into the installer process, after files are copied I get a dialog box that says:

"Installer Information"
"Error 1904. Module C:\Program Files\eEye Digital Security\Blink\IEMimeFilter.dll failed to register. HRESULT -2147010895. Contact your support personnel." Buttons are: "Abort", "Retry", "Ignore"

We're evaluating Blink on several PCs that used to McAfee (uninstalled for now.)

Thanks for any info provided

-Peter