Troubleshooting

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

Blue1978 — Sat, 29 Aug 2009 08:32:37 GMT

I have noticed a small delay still too (using the Personal and Server Editions of Blink) on my 64bit Vista system, however, the only real delay is the Blink icon not showing up right away in the taskbar near the clock. I did run the tool Process Explorer and noted that Blink's services are already running, just the icon is not showing right away. It normally pops up shortly thereafter.

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

skellern — Wed, 26 Aug 2009 18:38:32 GMT

Hi Laurentiu,

I've installed the 4.4 Beta but unfortunatly it's still the same. I've left the 4.4 on the system, it seems to be operating ok again apart from the login delay.

Look forward to you response.

Thanks for you help.

Simon.

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

bpatten — Wed, 05 Aug 2009 15:15:04 GMT

Hi Patto,

Please email licensing@eeye.com.

Also, this article may be of good reference for other users: http://www.eeye.com/html/support/kb/view.html?id=KB000823

Thank you,

Brian

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

Blue1978 — Wed, 05 Aug 2009 08:37:54 GMT

I will see if I can get someone to assist you so they can reset your license usage.

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

Patto — Wed, 05 Aug 2009 07:54:57 GMT

OK ... after 10 attempts I cannot seem to get Blink Personal to install on my Vista SP2 Ultimate laptop. Now I cannot use the licence on any other of my PCs. How do I get value for my 3 Asset purchase of Blink Personal.?.

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

lnicula — Tue, 04 Aug 2009 23:16:38 GMT

We received the logs and it appears one of the Blink Drivers fails to be loaded. I emailed you to continue the troubleshooting session offline.

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

Blue1978 — Fri, 31 Jul 2009 14:54:36 GMT

You can send the zip file to him at lnicula@eeye.com. Be sure to reference your post here so he can respond accordingly.

Does Blink 4.4.0 Beta still give you this issue also?

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

skellern — Tue, 28 Jul 2009 21:54:32 GMT

Hi Laurentiu,

I've got the log files after the uninstall and re-install of Blink.

How do I send you the zip file?

Thanks

Simon.

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

lnicula — Thu, 23 Jul 2009 02:22:43 GMT

This is very strange. Can you please install it once again and after reboot that takes a long time, send us the Windows Event System and Application logs?

Here is an article about the Vista Event Viewer: http://www.computerperformance.co.uk/vista/vista_event_viewer.htm#Launching_the_Vista_Event_Viewer

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

skellern — Wed, 22 Jul 2009 08:59:33 GMT

No I've removed blink Blink more than once!

Thanks

Simon.

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

lnicula — Wed, 22 Jul 2009 00:57:35 GMT

There is still a system protection not allowing you to start device drivers. Does an uninstall and reinstall of the product solve this issue?

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

skellern — Tue, 21 Jul 2009 22:19:02 GMT

Running the command prompt using "Run as Administrator" I get the following.

----------------------------------------------------------------------------------------------------

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\John>cd\

C:\>net stop eeyen
The eEye NDIS driver service is not started.

More help is available by typing NET HELPMSG 3521.


C:\>net start eeyen
System error 5 has occurred.

Access is denied.


C:\>

---------------------------------------------------------------------------------------------------------

Does this throw any more light on the problem?


Thanks

Simon.

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

lnicula — Tue, 21 Jul 2009 05:53:06 GMT

Hi, you may need to launch the cmd shell using the Run As Administrator option. Let me know if that doen't work.

Thanks!

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

skellern — Mon, 20 Jul 2009 23:12:59 GMT

Hi Laurentiu

I've run the net stop and start and look what I get.

-------------------------------------------------------------------------------

C:\Users\John>cd\

C:\>net stop eeyen
System error 5 has occurred.

Access is denied.

C:\>net start eeyen
System error 5 has occurred.

Access is denied.

C:\

---------------------------------------------------------------------

Looks like a privilege issue, although the two user names we've tried it on are both administrators. I've also changed one of the users to a limited user and it doesn't make any difference. Look forward to you response.

Re: Windows Vista SP2 hangs for two minutes after logon before displaying Windows Desktop

Blue1978 — Fri, 17 Jul 2009 01:08:59 GMT

Blue1978:
I plan to put Blink Server into debugging mode and then restart Windows.

Action completed. Ticket ID: TK036959 submitted.