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eEye Digital Security » Blink Forums » Vulnerability Assessment » Retina - Network Security Scanner No Access

Retina - Network Security Scanner No Access

Last post 06-26-2009 8:09 AM by bpatten. 5 replies.
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  • 03-20-2008 11:40 AM

    • rrs
    • Top 500 Contributor
    • Joined on 03-20-2008
    • Posts 2

    Retina - Network Security Scanner No Access

    Reply Contact

    I am trying to get a complete Retina Security Scan and am getting a No Access code 1, which means that the scan was not able to fully access my machine.  Any clues? 

  • 03-20-2008 2:10 PM In reply to

    Re: Retina - Network Security Scanner No Access

    Reply Contact

    rrs:

    I am trying to get a complete Retina Security Scan and am getting a No Access code 1, which means that the scan was not able to fully access my machine.  Any clues? 

     

     We really need more information than just "No Access code 1". If you can send me the Retina scanner logfile, I should be able to help you. Send me the latest file named "????_RetinaScanner.log" from the Retina log directory, "C:\Program Files\eEye Digital Security\Retina 5\Logs".

    Thanks!

    carmstrong
    Sr. Software Engineer
    Retina Team

  • 03-27-2008 2:39 PM In reply to

    • rrs
    • Top 500 Contributor
    • Joined on 03-20-2008
    • Posts 2

    Re: Retina - Network Security Scanner No Access

    Reply Contact

    How do you prefer the log file?  I can e-mail it or open it and paste to this forum.  Please let me know.

     Thanks.

  • 03-31-2008 7:48 AM In reply to

    • olicu
    • Top 150 Contributor
    • Joined on 10-04-2007
    • Romania
    • Posts 5

    Re: Retina - Network Security Scanner No Access

    Reply Contact

     You can e-mail it rather than post it to the forum. It can get very big.

  • 06-26-2009 1:32 AM In reply to

    • IAC
    • Not Ranked
    • Joined on 06-26-2009
    • Posts 1

    Re: Retina - Network Security Scanner No Access

    Reply Contact

     What does No Access with code 1 mean on a Retina scan?

     

     
    Filed under:

  • 06-26-2009 8:09 AM In reply to

    • bpatten
    • Top 10 Contributor
    • Joined on 09-24-2007
    • Irvine, CA
    • Posts 125

    Re: Retina - Network Security Scanner No Access

    Reply Contact

    I would have to guess that the 1 you're referring to is in the audit confirmation details in the Retina UI. We'd have to see the corresponding RetinaScanner log for that scan to better understand credential issues. You can right click a job and select "Package Support Files" and then open a support ticket via www.eeye.com/clients and send us the package to review.  Please also double check that the zip created contains a RetinaScanner log file.

    Thank you.

     
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