eEye Digital Security

eEye KB articles of reference: http://www.eeye.com/Support/Knowledge-Base/Article.aspx?id=KB000769 http://www.eeye.com/Support/Knowledge-Base/Article.aspx?id=KB000760  

I received your email. I'm reviewing the information. Can you confirm if KB974811 or KB957488 patch is installed? Thank you  

The MS Cumulative Security updates are tricky so when a new version comes out we may alter an existing one (ie latest minus 1) and create a new audit for the new patch, depends on what changes exactly. We did make another change from an MS patch in 2157 so that would explain why 2159 worked for you.

Check Add/Remove Programs for the following Microsoft patches: KB955047 KB949030 KB934873 Also, are you using Retina or Blink when you see these audits?

Hi Jimbo, Blue1978 is correct that the REM Management Console allows you to do delta and trending analysis on Retina scans. I'll give an example... Scanner 1 scans Network A once a month Scanner 2 scans Network B once a month In REM, I can run a vulnerability report of the results for the same month to combine the results of Scanner 1 and ...

MS released an IE Cumulative update this morning. Could be related to that. If it is, it will be updated soon enough.

You might be looking at the wrong line in the logs. I'd look for a line with "retcreds" to determine the actual error. The line will indicate the credentials being used and the resulting authentication error. Perhaps 1326? I find it odd that 1 IP is fine, but multiples are not. I'd suggest you open a support ticket and send a ...

Portal Accounts are created when a customer purchases an enterprise or professional edition product. If RAC_Reaper does not have one, my question would be what license are they using and from whom? If your organization provided you with a serial key, then you'll need to contact your organizations help desk for further assistance and they will ...

Hi TIA, I would suggest you direct your question to your organization's help desk or if you have Client Portal access to open a support ticket. This question seems unrelated to Blink and I'd like to help better direct you to get your question answered. Please let me know if I can further assist. Thank you Brian  

I'd suggest you open a support ticket and send a support package to review the issue. There may be a way to work around it, although this is the first I've heard of such an issue.