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Re: Fresh Install Of Retina Won't Update

I don't know a lot about the regular version of Retina by itself. I do know that since you purchased it, you are entitled to your own Customer Support Portal to receive support through. It is located here: https://www.eeye.com/clients Hopefully someone from eEye will see this post and respond to...

Posted to Troubleshooting (Forum) by Blue1978 on 07-19-2009
Re: Which Version of Blink Should I Buy?

[quote user="Winifred"]Could you tell me how to: "export your settings so you can Import them back in later if you want to"?[/quote] Here are the steps. To export: 1) File -> Export -> Export Active Ruleset ... 2) Provide an arbitrary name and save to desired location. To import...

Posted to Tips and Tricks (Forum) by Blue1978 on 07-01-2009
Re: REM security management console reports

I am not sure myself, since I have not touched REM personally, but if you have purchased REM you are entitled to support through your own customer portal located at: https://www.eeye.com/clients/login.html?access=0&target=&rnd=090615.114049.734521.10 "bpatten" from eEye may be able...

Posted to Vulnerability Assessment (Forum) by Blue1978 on 06-15-2009
Re: Discrepancy between NetBIOS and DNS names on Retina scan.

Yes, the portal is very nice and has a very simple interface. I have been using it now for almost a year and a half as a Blink Professional user and like it very much. Once you log into it you have access to four areas of interest: 1. Product Downloads - This is where you can download some of eEye's...

Posted to Vulnerability Assessment (Forum) by Blue1978 on 05-13-2009
Re: Discrepancy between NetBIOS and DNS names on Retina scan.

I am not completely sure myself, but, if you do not get an answer in here in a timely fashion (and your using Blink Professional or the regular Retina scanning software package) you are entitled to personal support via the Customer Support Portal located here: https://www.eeye.com/clients/login.html...

Posted to Vulnerability Assessment (Forum) by Blue1978 on 05-12-2009
Single Blink Professional Licenses Available Again!!

Single Blink Professional licenses are now available for $59.00. http://shop.eeye.com/store/eeyeinc/DisplayProductDetailsPage/productID.51687900 In my opinion the Professional version is well worth it! You also receive support, download your software, and have access to documentation through your own...

Posted to General Discussion (Forum) by Blue1978 on 10-24-2008
Re: Blink 4.1.2?

Ahhh yes, Blink Professional, yes I have that too. Blink Professional is currently only at version 4.1.1. The only reason the Personal Edition is up to 4.1.2 is because the application policy had to be adjusted. In 4.1.1 it was set too strictly (because it was using the Professional Edition's policy...

Posted to General Discussion (Forum) by Blue1978 on 10-20-2008
Re: Any uninstall problems?

Definitley, I can vouch for the support eEye gives you. It has been nothing but great service for me! Since you have Blink professional you are provided support via their customer portal: https://www.eeye.com/clients/login.html?access=0&target=&rnd=080908.144821.843141.920

Posted to General Discussion (Forum) by Blue1978 on 09-08-2008
Re: Blink 4.0.4 on Server 2008

I have not dealt with Windows Server 2008 at all. Are you using Blink Professional? If you are, you are entitled to customer support via a user portal located at: https://www.eeye.com/clients/login.html?access=0&target=&rnd=080905.161540.625822.423 Have you tried to round it down to see if a...

Posted to Blink 4.0 Feedback (Forum) by Blue1978 on 09-05-2008
Re: Retina scans

Alright, well I personally don't have an answer for your question, but you are entitled to support via the Customer Service Portal located here because you are using the full version of Retina: https://www.eeye.com/clients/login.html?access=0&target=&rnd=080814.090647.109588.48

Posted to Vulnerability Assessment (Forum) by Blue1978 on 08-14-2008

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