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Re: Any uninstall problems?

Most forums have "dedicated" people that the only job they have is to monitor the forums. Unfortunately, with eEye, the folks that actually work on Blink (like "lnicula"; Blink's Team Lead) are the only ones that are able to respond to issues. Keep in mind the actual Blink team...

Posted to General Discussion (Forum) by Blue1978 on 07-21-2008
Re: eEye Webmaster where are you?

Honestly, I do not think their is a dedicated forum Webadmin. The only folks from eEye that really take part in this forum is Blink's Team Lead (lnicula) and a few other folks that are part of that team. This was more less created for folks to leave feedback and to receive general help with that...

Posted to Blink 4.0 Feedback (Forum) by Blue1978 on 07-13-2008
Re: Exporting Discover

If you using the full regular version of Retina, you are entitled to techincal support through your own customer portal. You can find this by going to this link: https://www.eeye.com/clients/login.html?access=0&target=&rnd=080711.222717.296885.364 From this portal you can submit trouble tickets...

Posted to Troubleshooting (Forum) by Blue1978 on 07-11-2008
Re: RETINA Vulnerability Scan Locking up User Accounts

I am assuming you have the full paid for version of Retina (the standalone scanner) that you are speaking of here? If you do, you are entitled to support through a specific customer portal located at: https://www.eeye.com/clients/login.html?access=2&target=/clients/index.html&rnd=080114.195019...

Posted to Troubleshooting (Forum) by Blue1978 on 06-23-2008
Re: RETINA Scanning Locks out Local User Accounts

I am assuming you have the full paid for version of Retina (the standalone scanner) that you are speaking of here? If you do, you are entitled to support through a specific customer portal located at: https://www.eeye.com/clients/login.html?access=2&target=/clients/index.html&rnd=080114.195019...

Posted to Troubleshooting (Forum) by Blue1978 on 06-23-2008
Re: Blink Slowly Eats CPU Utilization

Since you have Blink Professional, have you brought up this issue via your Customer Service portal with a trouble ticket also? https://www.eeye.com/clients/login.html?access=2&target=/clients/index.html&rnd=071230.043902.593404.598 I know they are pretty good about responding during the normal...

Posted to Troubleshooting (Forum) by Blue1978 on 12-30-2007
Re: Auto-Update failing

Have you downloaded the latest version of Blink Professional ( Blink 3.1.1 Build 1631 ) from your customer portal Product Downloads section? It does not look like your using the 3.1 version. Make sure before you uninstall the version you have installed now, that you go to the "HELP" drop down...

Posted to Troubleshooting (Forum) by Blue1978 on 08-26-2007
Re: What happens when subscription runs out?

The customer portal is for Blink Professional users. My guess is once your subscription runs out, you will pay for a new one the same way did the first time. After you receive the new key you would simply update it in the license management section under HELP in Blink itself.

Posted to General Discussion (Forum) by Blue1978 on 08-12-2007

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